Human Resources Assistant

About The Company

For over 60 years, World Market has established itself as a premier retail destination, curating a unique marketplace filled with inspiring finds for home decorators, entertainers, and gifters. Our diverse product offerings include international foods, hand-picked wines and beverages, artisan furniture, and on-trend decor, all curated to provide high-quality items at exceptional values. We pride ourselves not only on our extensive product assortment but also on fostering a culture of diversity and belonging. Our inclusive environment encourages collaboration, open-mindedness, honesty, and respect, enabling our team to thrive and deliver outstanding customer experiences. We are committed to creating a workplace where every individual's contribution and perspective are valued, driving innovation and excellence across all facets of our operations.

About The Role

We are seeking a Human Resources Support Representative to join our dynamic team in a fully remote capacity. In this role, you will serve as the first point of contact for associates across various locations, including the Home Office, Distribution Centers, and Field teams. Your primary responsibility will be to provide exceptional customer service and support related to HR systems and inquiries. This includes assisting associates via email or phone with routine HR questions, resolving or escalating system-related issues, and offering basic training on HR transactions. You will collaborate closely with the HR team to manage associate relations cases, ensure compliance with federal and state laws through administrative tasks, and contribute to continuous improvement of HR systems and tools. Your role is vital in maintaining smooth HR operations and enhancing the user experience for our associates, ensuring they receive timely and accurate support in a virtual environment.Qualifications1-2 years of experience in a high-volume customer service environment, such as a call center or retail storeFamiliarity with HR systems and basic HR concepts, including system access and transactionsStrong communication skills, both verbal and written, with the ability to support non-technical usersAbility to assess issues accurately and determine appropriate escalation protocolsExperience handling confidential information with professionalism and discretionProficiency in working independently and collaboratively within a teamKnowledge of retail environments is preferredAbility to thrive in a remote work setting with excellent virtual communication skills

Responsibilities

Serve as the primary contact for associates regarding HR system inquiries via email and phoneResolve routine HR system issues, including password resets and basic transaction supportEscalate complex or sensitive associate relations cases to the HR team for further actionAssist with compliance-related administrative tasks, ensuring adherence to federal and state regulationsParticipate in routine audits and data entry tasks within HR systems to maintain accuracyIdentify opportunities to improve HR systems and user experience, providing feedback and recommendationsSupport the onboarding and training of associates on HR systems and processesMaintain confidentiality and professionalism when handling sensitive information

Benefits

Up to 30% employee discount and product sample salesA supportive and inclusive work environment where diversity is celebratedOpportunities to make a meaningful impact aligned with personal passionsWellness programs including virtual fitness classes, personal health advocates, and gym discountsPaid vacation, sick leave, and personal holidaysComprehensive health benefits including medical, dental, and vision insurance401(k) retirement savings plan available after three months of serviceAdditional benefits such as employee assistance programs and commuter benefits

Equal Opportunity

World Market is committed to fostering an inclusive environment and is an equal opportunity employer. We recruit, hire, train, promote, and provide all employment conditions without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, or any other protected characteristic as mandated by applicable law. We value diversity and are dedicated to creating a workplace where everyone feels respected, supported, and empowered to succeed.