Virtual Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service

Why Consider This Job Opportunity

Salary of $15.00 per hour Bonus structure tied to customer satisfaction and service quality Participate in training and development programs to enhance service skills Be part of a service-first culture that recognizes and rewards excellence Work remotely from designated states with a stable internet connection Join a high-performing team committed to delivering world-class support

What To Expect (Job Responsibilities)

Deliver a white-glove customer experience through clear, positive, and supportive interactions Serve as the primary point of contact for high-value clients, ensuring a professional and empathetic experience Actively listen and tailor interactions to meet individual customer needs Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up Document interactions thoroughly in the CRM system for continuity and accuracy

What Is Required (Qualifications)

Experience in high-touch customer service, technical support, or call center environments Exceptional verbal and written communication skills, with adaptability in tone and language Naturally empathetic and patient demeanor, making customers feel valued Detail-oriented with a strong sense of ownership for the customer experience High school diploma or equivalent required; associate degree or equivalent experience preferred

How To Stand Out (Preferred Qualifications)

Experience with multichannel support (phone, chat, email) Proficient with CRM systems and data tracking

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"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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