Technical Support Agent

About the Opportunity:The organization provides comprehensive software and hardware solutions for the restaurant industry, enabling seamless experiences and growth for over 100,000 restaurants worldwide. The role is for a career-driven, customer-focused Technical Support Agent to join the Call Center team. This entry-level position suits individuals passionate about problem solving, technology, and customer support, with opportunities for growth and internal promotion.

Responsibilities

• Provide first-level support for POS hardware/software and related products• Resolve operational and technical issues quickly and efficiently• Log and manage incidents using service management tools• Follow escalation workflows and contribute to the knowledge base• Deliver exceptional service to ensure customer satisfaction• Complete administrative support tasks related to customer service• Analyze issues and determine resolutions using sound judgment• Collaborate with internal teams and third-party engineers as needed

Requirements

• 1+ year of customer service experience (helpdesk experience preferred)• Background in restaurant or call center environments• Strong problem-solving and communication skills• Solid typing skills and working knowledge of Windows OS• Reliable broadband/fiber internet and access to a backup work location• Networking experience a plus• AAS in electronics technology or computer science a plus• A+ or Microsoft certifications a plus• Passion for helping others and resolving technical issues• Ability to multitask and prioritize in a fast-paced environment• Strong team collaboration and customer relationship building skills• Ability to work weekends, holidays, and overtime as needed

Benefits & Perks:No tangible benefits or perks specified in the description.

Compensation

No compensation details provided.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.