Solutions Specialist

About Us

At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.

We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

As a Solutions Specialist, you’ll play a key role in delivering high-quality experiences for our Diagnostic product and the clients that utilise this.

You’ll contribute to the Delivery team by assisting to improve our processes and taking part in Quality Assurance. This role requires you to collaborate closely with the Delivery and Development teams to ensure the successful delivery of client implementations.

Responsibilities

You'll work closely with customers to understand their requirements, run workshops to gather and refine needs, and identify the most effective way to implement our software product and integrations to meet those requirementsIn addition to working directly with customers to define and implement their requirements, you'll work alongside project managers and developers to ensure successful delivery of the product in line with those requirements Develop a strong technical understanding of the product to support tailored implementationsConfigure customer instances of the product, including setup, settings, and contentIn addition, you’ll support existing customers by monitoring performance and working with them to enhance their implementation through new features, configurations, and ongoing improvementsYou’ll also use your knowledge and expertise to support internal teams across the business as neededEnsuring Quality Assurance of the Solution such as product development testing alongside functional requirements for our clientsConducting and contributing to webinars and user groups based on the SolutionInvolvement in creating documentation and providing training

Skills

Strong written and verbal communication skills - you’ll need to be in regular contact with key stakeholdersSelf-management – Organised, proactive, and able to manage multiple projects or tasks concurrently.Customer success mindset – Focused on customer satisfaction, performance monitoring, and continuous improvementCreative problem-solving – Ability to think laterally to design effective, sometimes bespoke, integration and implementation solutionsTechnical aptitude – Strong understanding of software systems, integration principles, and configuration (e.g. API usage, system settings, data structures)Business analysis – Skilled at gathering, understanding, and documenting requirementsCustomer engagement & communication – Ability to confidently engage with customers, run workshops, and translate business needs into technical requirements.Sector knowledge – Good understanding of the housing sector, especially responsive repairs and associated operational processesDocumentation – Ability to create clear implementation notes, guides, or training materials

Experience And Qualifications

Software implementation – Experience configuring and deploying software products to meet customer needs.Experience working in a technical environment / software development environmentExperience in the social housing or local government sectorsExperience with Jira and Confluence toolsExperience with housing management systems (e.g. Civica, Northgate, Capita)Basic data analysis – Ability to monitor performance and suggest data-driven improvements.Agile delivery experience – Comfortable working in agile or iterative project environments.Training delivery – Experience supporting user onboarding or delivering training sessions.

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

A competitive compensation package25 days annual holidayFlexible working environment including the option to work abroadPrivate health care for you and immediate family members with discounted gym membership, optical, dental and private GPEnhanced parental leaveLife insurance (4x salary)Employee assistance programCompany volunteering day and charity salary sacrifice schemeLearning management system powered by UdemyReferral bonus and charity donation if someone you introduce joins the companySeason ticket loan, Cycle to work, Electric vehicle and Techscheme programsPension schemeWork abroad schemeCompany-sponsored lunches, dinners and social gatheringsFully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.