Remote Customer Service Specialist

We're a fast-growing insurance brokerage serving thousands of customers nationwide. Our founding team brings exceptional experience from top-tier firms, including Coatue, Carlyle, Goldman Sachs, Tesla, Alloy, and Boston Consulting Group.

We're expanding quickly and need dedicated professionals who can handle our intense pace and high volume of customer interactions. Job Overview

We're seeking a high-performing Customer Intake Representative who thrives in an extremely fast-paced environment. This position will have you on the phone continuously throughout your shift, talking with customers about their businesses and meticulously capturing their information.This is a non-stop, high-volume role where you'll be actively engaged with customers and data entry from the moment you start until the end of your shift. You must gain energy from constant customer interaction and maintain unwavering professionalism and enthusiasm even during the most demanding periods.

Schedule & Compensation

Hours: You will work 12 hours a day, Monday - Friday, and will be actively on calls throughout your entire shiftCompensation: $40,000 - $50,000 per year, with opportunity for rapid advancement and bonuses based on performance and ability to maintain quality during high volumeLocation: Remote

Key Responsibilities

Handle continuous customer calls and inquiries without downtimeGather detailed business information from customers while maintaining perfect accuracyMaintain an upbeat, professional demeanor through hours of back-to-back customer interactionsEnter customer data rapidly and with 100% precision while simultaneously engaging with customersProcess a high volume of information quickly without sacrificing qualityFollow strict protocols for information gathering and documentationManage customer expectations professionally while working under significant time pressureAdapt to shifting priorities without missing a beat

Required Qualifications

Call center experience ideal, with prior success in fast-paced environmentsExceptional typing speed and accuracy while actively listening and speakingOutstanding attention to detail, even when working at maximum capacityExcellent verbal communication skills that remain consistent through long periods of customer interactionAbility to stay organized and follow through despite a relentless paceSuperior listening skills to capture critical business information correctly the first timeProfessional phone manner that projects confidence and competence hour after hourDemonstrated stamina for continuous customer interaction without quality degradationProficiency with Adobe and Microsoft Office Suite

What Success Looks LikeYou'll spend your entire day talking with business owners, gathering their information, and entering it accurately into our systems. You'll need to maintain enthusiasm and professionalism from your first call to your last. The pace never slows – you'll move from one customer to the next continuously throughout your shift. This role is ideal for someone who:Gets energized by constant customer interactionThrives under pressure and tight timeframesTakes pride in maintaining quality despite high volumeEnjoys learning about different businessesCan stay focused and engaged during hours of customer communication

Job Type

Full-timePay: $40,000.00 - $50,000.00 per yearBenefits:Dental insuranceHealth insuranceVision insurance

Application Question(s):This is a high-volume, high-velocity job. Describe your experience working in similar environments.What attracted you to this role?

Work Location

Remote