Partner Support Specialist

About Our ClientOur client is comprised of seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, everyone plays an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. The team is energized by new challenges and new possibilities-and they’re just getting started!

Key Responsibilities

Provide a best in class support experience to partners and their clients with a focus on efficiently addressing requests and inquiries along with educating and empowering partners.Answer questions about Partner Billing, including direct deposit, revenue share, and more.Utilize a full suite of internal resources to resolve complex technical and billing issues, including the use of appropriate escalation channels.Reliably record and track defects and feature requests and communicate product and partnership concerns that are being shared by partners and their clients.Actively participate in team meetings and development sessions to help build skills and drive improvements within the team.Provide feedback on processes and the product to ensure the needs of customers are being met.Demonstrate adaptability and flexibility daily as the team supports a dynamic and growing customer base.Inventory management is a critical component of the support model. Timely and accurate responses to customers are required.

Required Qualifications

Dependable: 12+ months in a support or professional services role without corrective action and 80% attendance or better.TechSavvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact.

Customer Centric: You enjoy delighting the customer and are willing to go above and beyond to do so.A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating the knowledge base – all at the same time.

Detail Oriented: Since this is a virtual environment, you must demonstrate superior verbal and written communication skills, problem solving skills and flexibility.A Team Player: You coordinate with your team and manager(s) to help reach collective goals and directives, ensuring no fellow teammate is left behind.Adaptable: You are ready to adapt to an ever-changing part of the business and are ready to take on new challenges as they arise.

Why You’ll Love This RoleThe organization celebrates one another’s differences. There is a culture of diversity and inclusion, and the team is always working hard to strengthen and improve this culture. Programs are in place that bring people together on important issues and provide educational opportunities for all employees.Join the experts. If you're passionate about supporting businesses and organizations, this is a great place to share your talent. The team is dedicated to improving the quality of the product from a customer standpoint and has a true desire to enable the success of businesses, non-profit organizations, and community groups.Opportunities to grow your career. Team members are encouraged and supported to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family. Note:“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”