Operations Specialist – Operations & Customer Support (Remote)

Seeking an Operations Specialist – Operations & Customer Support to support daily operations, quality control, and customer communication within a short-term rental services environment. This role acts as a central point of coordination between field teams, clients, and internal stakeholders to ensure smooth, timely, and high-quality service delivery.

Key Responsibilities

Monitor daily operational activities and task completionReview before-and-after photos to ensure quality standards are metVerify on-site task execution and resolve discrepanciesTroubleshoot urgent operational and service-related issuesRespond to customer inquiries and provide timely, professional supportCoordinate with internal teams and field staff via communication toolsManage and track tasks using project and workflow management systemsMaintain accurate documentation and operational updatesProvide bilingual support to clients and internal teams when requiredRequired Experience & SkillsPrior experience in operations, customer support, or virtual assistanceExperience within short-term rentals, property management, hospitality, or service-based operations preferredBilingual proficiency (required)Strong working knowledge of operational and communication tools (e.g., task management, messaging, VoIP systems)Excellent written and verbal communication skillsStrong problem-solving and troubleshooting abilitiesHigh attention to detail and quality assurance standardsAbility to handle time-sensitive issues in a fast-paced environmentStrong coordination and remote collaboration skillsIdeal Candidate ProfileHighly organized and detail-orientedCalm under pressure and solution-focusedComfortable working cross-functionally with field and remote teamsProactive, accountable, and customer-centric