Operation Specialist

Job Title: Operations SpecialistPosition Type: Full-Time, RemoteWorking Hours: US Hours

About the Role

At Pavago, One of Our client is seeking an Operations Specialist to manage and execute day-to-day workforce operations on a live scheduling platform. This role sits at the core of the business and is responsible for ensuring shifts are filled, workers are activated, and clients experience seamless execution.This is not a traditional admin or support role. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. The Operations Specialist plays a critical role in maintaining service quality, reliability, and trust between HireApp, its clients, and its workforce.

Responsibilities

Shift Fulfillment & Coordination:Own and manage the end-to-end shift fulfillment process.Respond quickly to incoming client shift requests and ensure timely coverage.Assign professionals to shifts and confirm availability and attendance.

Workforce Onboarding & Management:Onboard and activate professionals on the HireApp platform.Maintain consistent communication to build engagement and long-term reliability.

Live Operations & Issue Resolution:Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows.Handle last-minute changes, cancellations, and emergencies by securing replacements.Communicate with on-site managers to resolve operational issues in real time.Systems & Process Improvement:Keep internal systems, trackers, and documentation accurate and up to date.Identify recurring issues and recommend workflow improvements to enhance efficiency.

What Makes You a Perfect Fit:Highly organized and comfortable managing multiple live priorities.Proactive and ownership-driven — you act before issues escalate.Calm under pressure and effective in fast-changing environments.Strong communicator who can coordinate confidently with clients and workers.Solutions-oriented mindset with a focus on operational excellence. Required Experience & Skills:2+ years of experience in operations, staffing, or workforce coordination roles.Fluency in English (spoken and written) with a neutral or modest accent.Strong communication and stakeholder management skills.Exceptional organizational and time-management abilities.Proficiency using digital platforms, internal systems, and operational tools.Reliable computer setup and stable internet connection. Ideal Experience & Skills:Experience working in staffing platforms, marketplaces, or high-growth startups.Background in shift-based or on-demand workforce environments.Experience monitoring attendance, clock-ins, and operational KPIs.Ability to suggest and implement process improvements. What Does a Typical Day Look Like?An Operations Specialist’s day is focused on keeping live operations running smoothly. You will:Review new shift requests and ensure coverage is secured.Communicate with professionals to confirm assignments and attendance.Monitor live shifts and follow up on late arrivals or no-shows.Resolve last-minute changes and coordinate replacements when needed.Stay in close contact with clients and on-site managers.Update internal systems and document outcomes.Identify inefficiencies and suggest operational improvements.In essence: you are the backbone of daily execution, ensuring every shift is filled and every client is supported. Key Metrics for Success(KPIs):Shift fill rate and time-to-fillAttendance and no-show reductionResponse time to client requestsAccuracy and completeness of system documentationResolution time for operational issuesClient satisfaction and workforce reliability Interview Process:Initial Phone ScreenVideo Interview with Pavago RecruiterScenario-Based Operations InterviewClient InterviewOffer & Background Verification