Onboarding Specialist

<p>About Our ClientOur client has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both its demand and supply of users.</p>

<p>The dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, the organization represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets. The aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work! About the RoleAs an Onboarding Specialist, this individual will be the first point of contact for new hospitals and veterinarians joining the platform, ensuring both sides of the marketplace have a smooth, supportive, and high-touch start. This role will guide users through account setup, platform orientation, and best practices tailored to their workflows, helping them build confidence and achieve early success. Serving as a trusted partner from day one, this role will proactively identify and address activation blockers, track onboarding milestones, and ensure new users feel fully supported as they begin using the platform. This role is highly collaborative, working closely with Business Development, Account Management, Product, Marketing, and Hospital Success teams to streamline activation and continuously enhance the onboarding experience. This individual will gather insights from new users, contribute to process improvements, and help refine enablement tools that drive operational excellence and strong activation metrics. Travel Requirement: 0%, except for optional attendance at annual company events. Key Responsibilities

Serve as the first point of contact for new hospitals and veterinarians joining the platform, ensuring both groups have a seamless, high-touch onboarding experience.Guide new users through account setup, platform orientation, and best practices tailored to their specific workflows and goals.Collaborate closely with the Business Development and Account Management teams to ensure smooth handoffs and early engagement success on both sides of the marketplace.Track onboarding milestones for hospitals and vets, identifying and addressing activation blockers proactively.Partner cross-functionally with Product, Marketing, and Hospital Success teams to improve onboarding processes, content, and enablement tools.Gather feedback and insights from new users to inform continuous improvement of the platform&#039;s activation experience.Represent the organization&#039;s values of responsiveness, empathy, and excellence in every interaction, ensuring a best-in-class first impression. Required Qualifications2+ years in onboarding, customer success, client enablement, or operations within a tech-enabled or marketplace business.Strong communicator skilled at simplifying complex information for diverse audiences (hospital teams, veterinary professionals).Prior experience in veterinary management (Practice/Hospital manager), healthcare, or B2B SaaS environments preferred.Highly organized with excellent follow-through and attention to detail.Ability to translate complex information into straightforward instruction.Comfortable working across multiple systems (CRM, ticketing, analytics) and managing numerous concurrent onboarding tracks.Collaborative and proactive, eager to problem-solve, coordinate across teams, and continuously refine processes. Core ValuesThe Core Values are what shape the organization and the company is looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working with this organizationFor permanent, full time employees, the organization offers:Accelerated growth &amp; learning potential.Stipends for home office setup, continuing education, and monthly wellness.Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.401K.

Unlimited Paid Time Off.

Paid Maternity/Paternity and reproductive care leave.Gifts on birthday &amp; anniversary.Opportunity for domestic travel, including for regional team building events. Note:“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”</p>