Onboarding Specialist

About Our ClientOur client is leading a new era in cloud computing to serve the global AI economy. Our client creates the tools and resources customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

About The Role

Our client is looking for an Employee Experience (Pre-boarding & Onboarding) Specialist to design, deliver, and continuously improve the end-to-end new hire experience, from offer acceptance through early tenure.

This role owns both experience and execution, ensuring candidates transition smoothly from ATS to HRIS, feel supported and informed on the lead up to joining, and are set up for success through a high-quality onboarding journey. The Specialist will partner closely with Recruiting, HR, IT, and business teams to deliver a consistent, human-centred experience, using data and feedback to drive continuous improvement. This role will be working Remote from the USA (East Coast). New Hire Experience DesignOwn the end-to-end new hire experience from offer acceptance through onboarding and early tenureDesign and continuously improve preboarding and onboarding journeys that are clear, engaging, and scalableEnsure global consistency while allowing for regional and functional nuanceAct as the experience owner, identifying friction points and proactively improving moments that matter Preboarding Operations and SystemsOwn the ATS to HRIS hiring workflow, ensuring accurate, timely, and compliant transitionsPartner with Recruiting to manage hiring triggers, handovers, and exceptionsEnsure new hires receive the right communications, tasks, and information ahead of Day 1Partner with IT and HR Operations to ensure full readiness, including equipment, access, and system provisioning Onboarding Experience and Cross-Functional PartnershipCoordinate onboarding experiences across Recruiting, Hiring Managers, HRBPs, IT, and OperationsPartner with Sales Enablement and other functional onboarding owners to align content and timingEnable Hiring Managers with clear onboarding expectations, tools, and guidanceEnsure onboarding milestones are delivered consistently and to a high standard Feedback, Surveys, and Experience QualityOwn new hire experience measurement, including:Preboarding and onboarding surveysHiring Manager experience surveysCross-functional stakeholder feedbackDesign and manage 3-month and 6-month post-hire quality surveys to assess:New hire readiness and successOnboarding effectivenessOverall hire qualityAnalyze insights and partner with stakeholders to turn feedback into measurable experience improvements Regional Partnership and Continuous ImprovementPartner regionally with Recruiters and business teams to improve local pre- and post-onboarding experiencesUse feedback, data, and operational metrics to continuously refine programsBuild and maintain experience standards, playbooks, and best practicesAct as a connector across functions to ensure the new hire experience feels intentional, not transactional Required Qualifications3+ years’ experience in Employee Experience, Onboarding, People Operations, or Talent OperationsStrong experience owning or designing new hire experiences in a growing organizationHands-on experience with ATS and HRIS systems and managing hiring workflowsExperience designing and running employee or candidate surveys and feedback loopsProven ability to work cross-functionally with Recruiting, HR, IT, and OperationsStrong communication skills, empathy, and stakeholder management capability

Preferred Qualifications

Experience supporting global or multi-regional employee experiencesBackground in high-growth or scaling environmentsFamiliarity with onboarding KPIs, NPS, or hire quality metrics

What is OfferedCompetitive salary and comprehensive benefits package.Opportunities for professional growth within the organization.Flexible working arrangements.A dynamic and collaborative work environment that values initiative and innovation. Note:“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”