Inside Performance Manager 

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.

Our Values

Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.

Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.

Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.

Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.

Job Summary And Responsibilities

The Inside Performance Manager serves as the primary point of contact for smaller, supporting customer engagement and retention through responsive service and insights. In this role, you will address inquiries and provide AI-driven solutions, helping clients understand and utilize Impel’s AI technologies. This role requires effective communication, adaptability, and a customer-centric approach, along with a solid understanding of AI applications in the automotive industry.

Responsibilities

Serve as the primary point of contact for a portfolio of accounts as assigned, addressing inquiries with accuracy and urgency. Proactively monitor account performance, identifying trends and growth opportunities.

Support Customer Success (Performance Management team) initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals.Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces.Ability to explain complex AI concepts and their benefits to clients in clear, accessible language.Collaborate across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes.Establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes.Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously.Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies.Positive, customer-first attitude with a focus on AI-enabled solutions.Ability to learn quickly and adapt to rapidly evolving AI technologies.Maintains a positive, customer-first attitude with a focus on solutions.Ability to learn quickly and adapt in a fast-paced environment.Obtains strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences.Basic knowledge of AI applications in customer lifecycle management and the automotive industry.

Other

Maintains confidentiality of work-related issues, records, and company information.Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.

Qualifications

Bachelor’s degree or equivalent experience in a related field (preferred).1-2 years in an client account management or call center support role is preferred. Automotive industry experience is preferredProficiency in Google Suite and Microsoft Office Suite.Experience in customer service or account support, ideally within a tech or automotive setting.10% travel.