Help Desk Technician

Tasks

As a Help Desk Technician, you will be responsible for troubleshooting

and resolving technical issues, providing support for hardware and

software applications, and maintaining customer satisfaction. You will

have the chance to work with various technologies and collaborate with

experienced IT professionals to enhance your skills in a supportive and

dynamic environment.

Requirements

Responsibilities

Provide first-level technical support for clients via phone, email, or chat

Troubleshoot hardware and software issues efficiently Document and track support requests in the ticketing system Assist users with software installations and configurations Maintain an inventory of IT equipment and supplies Escalate complex issues to senior technicians as necessary Conduct follow-ups to ensure customer satisfaction Stay updated with new technology and support tools

Requirements

High school diploma or equivalent; degree in IT or related field is a plus

Basic understanding of computer systems and networks Excellent verbal and written communication skills Strong problem-solving skills and attention to detail Ability to work independently and manage time effectively Familiarity with Windows and Mac operating systems Customer service experience is a plus Willingness to learn and adapt in a fast-paced environment.

Benefits

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Work From Home Health Care Plan (Medical, Dental & Vision)