Customer Success Manager

<p>About The Company

Turnitin is a leading organization in the Education Technology sector, dedicated to transforming the way educational institutions integrate and utilize innovative digital solutions. Committed to improving learning experiences and operational efficiency, the company develops and delivers cutting-edge SaaS products tailored for higher education, K-12 institutions, and other educational entities worldwide. With a focus on fostering collaboration, integrity, and continuous growth, the organization strives to make a meaningful impact on global education through innovative technology and exceptional customer support.

About The Role

We are seeking a highly motivated Customer Success Manager to join our remote-first team. In this role, you will be responsible for managing and nurturing relationships with educational institutions, ensuring their success with our solutions. Your primary focus will be on customer retention, growth, and satisfaction by providing strategic guidance, support, and advocacy. You will collaborate closely with sales, product, and marketing teams to deliver a seamless customer experience from onboarding through renewal and expansion. This position offers an excellent opportunity to influence the future of education technology by directly impacting customer outcomes and fostering long-term partnerships.Qualifications3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTechProven track record of meeting or exceeding renewal, upsell, and customer satisfaction targetsStrong ability to build and maintain executive-level relationships within higher education institutionsExcellent communication, presentation, and storytelling skills for diverse audiencesProficiency with CRM and Customer Success tools such as Salesforce, Gainsight, or Totango

Responsibilities

Own customer retention and growth by securing renewals and identifying opportunities for expansion and referral-based cross-sells within assigned accountsDrive adoption and outcomes by ensuring customers achieve measurable value from solutions through success plans and data-driven business reviewsBuild trusted relationships with stakeholders across all levels of educational institutions to strengthen advocacy and partnershipRepresent customer feedback internally to inform product development and marketing strategiesCollaborate with Account Executives and Solutions Consultants to deliver a seamless customer experience from onboarding through renewal

Benefits

Salary up to $XXX,000/year, commensurate with experienceBonus eligible position with commission-based compensationRemote-first culture that empowers flexible working arrangementsComprehensive health and wellness programs, including generous time off and self-care daysOpportunities to make a meaningful impact on global educationSupportive and inclusive team environment that values collaboration and integrity

Equal Opportunity

Turnitin is committed to fostering a diverse and inclusive workplace. We prioritize candidate privacy and champion equal‑opportunity employment. We believe that a fair, transparent, and secure hiring environment is essential to our mission. We encourage candidates from all backgrounds to apply and will ensure equal access to opportunities regardless of race, gender, ethnicity, age, sexual orientation, disability, or other protected characteristics.</p>