Customer Service Representative

About The Company

AAA Auto Club Enterprises is the largest federation of AAA clubs in the United States, with a rich history dating back to 1902. With a workforce of approximately 14,000 employees across 21 states, the organization is dedicated to serving over 17 million members by providing exceptional roadside assistance, insurance, travel services, and member benefits. AAA is renowned for its commitment to safety, reliability, and customer service excellence. The company fosters a diverse and inclusive environment, emphasizing teamwork, innovation, and continuous improvement. Its long-standing reputation and national brand recognition make AAA a trusted leader in the automotive and insurance industries, dedicated to delivering peace of mind and valuable services to its members.

About The Role

We are seeking motivated and customer-focused full-time Customer Service Representatives to join our industry-leading Insurance Call Center team. In this role, you will be the primary point of contact for our members, assisting them with inquiries related to their AAA memberships and insurance products. The position offers an exciting opportunity to work in a dynamic, fast-paced environment where your communication skills and problem-solving abilities will be vital to providing outstanding service. This role involves handling inbound calls, delivering personalized solutions, and promoting valuable products and services to enhance member satisfaction. The position is initially remote during training, with post-training work-from-home schedules that require a dedicated, quiet workspace and reliable internet connectivity. The successful candidate will be a team player with excellent communication skills, a positive attitude, and the ability to adapt to changing priorities.

Qualifications

High school diploma or GEDPrior customer service experience, preferably in a call center environmentFluency in English; fluency in Spanish is a plusExcellent verbal and written communication skillsAbility to multitask and navigate multiple computer systems simultaneouslyStrong problem-solving and critical-thinking abilitiesFlexible, adaptable, and customer-oriented mindsetAbility to pass a background check and drug screeningReside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232

Responsibilities

Answer inbound calls and assist members with questions regarding AAA memberships and insurance servicesProvide personalized, proactive solutions to meet members' needsRecommend relevant products and services to enhance member benefitsEngage with members using strong communication skills and a friendly, professional demeanorNavigate multiple systems and tools efficiently while actively listening and multitaskingResolve member issues quickly and effectively in a non-scripted environmentMaintain a positive attitude and professional appearance in a fast-paced settingParticipate in ongoing coaching, training, and performance development initiativesWork collaboratively with team members to meet performance goals and improve service quality

Benefits

Competitive starting pay: $23.00 - $25.00 per hourAdditional $1.00 per hour for bilingual fluency in English and Spanish (assessment provided)Comprehensive health coverage including medical, dental, and vision insurance401(k) retirement plan with company match and pension optionsTuition assistance programsPTO and paid community volunteer programsWellness programs to support employee health and well-beingEmployee discounts on memberships, insurance, travel, entertainment, and servicesRemote training and work-from-home flexibility post-trainingGrowth and advancement opportunities within the organization

Equal Opportunity

AAA Auto Club Enterprises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected class. All qualified applicants will receive consideration for employment without regard to these factors, and we are dedicated to providing equal employment opportunities to foster a diverse and dynamic workforce.