Customer Service Representative 2

<p>Resonance CX Partners&#039; mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.</p>

<p>Employer Industry: Government Health Care Services</p> <p>Why Consider This Job Opportunity</p> <p>Salary up to $33,519 10 paid holidays per year, plus paid vacation and sick time off Paid parental leave of up to 12 weeks for newborn or newly-placed foster/adopted children Robust and affordable insurance plan, including medical, dental, life, and disability insurance Opportunities for career development and learning Flexible remote work options to enhance work/life balance</p> <p>What To Expect (Job Responsibilities)</p> <p>Handle incoming calls within established call center guidelines Conduct research and resolve complex case discrepancies using computer information systems Update eligibility and enrollment data in relevant subsystems Ensure compliance with AHCCCS and departmental policies while working on discrepancies Serve as a team resource for policy and procedural questions and help develop standard work processes</p> <p>What Is Required (Qualifications)</p> <p>Minimum of one year of experience in a multi-functional customer service environment Knowledge of AHCCCS, eligibility programs, and related policies and procedures Strong written and oral communication skills Ability to work independently and take initiative Skilled in technical, analytical, problem-solving, and decision-making processes</p> <p>How To Stand Out (Preferred Qualifications)</p> <p>Experience in medical eligibility, enrollment, claims processing, or claims customer service Bilingual (Spanish) skills</p> <p>#GovernmentJobs #HealthcareServices #CustomerService #RemoteWork #CareerDevelopment</p> <p>&quot;We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.&quot;</p> <p>#ResonanceCXPartners</p>