Customer Service Coordinator

About The Company

Welcome to the new standard of healthcare! Premise Health, a subsidiary of eHealthScreenings, is dedicated to transforming the healthcare experience by providing innovative, accessible, and comprehensive health services. As a leading provider of biometric health screening services nationwide, Premise Health partners with a diverse range of organizations including employers, wellness companies, third-party administrators, Employee Assistance Programs, insurance providers, hospital systems, tribal nations, and unions. Our mission is to help reduce healthcare costs and improve health outcomes through proactive, personalized care. Our team of experienced professionals is committed to delivering exceptional service and fostering a collaborative environment that values inclusion, innovation, and integrity.

About The Role

The Customer Service Coordinator at Premise Health plays a vital role in ensuring a positive experience for our clients and participants. This is a full-time, remote position working Monday through Friday from 9 am to 6 pm Central Time. The primary responsibilities include handling inbound calls, assisting customers with inquiries related to our biometric screening services and website access, and providing solutions to their questions or concerns. The role requires a professional, courteous, and empathetic approach to customer interactions, with a focus on resolving issues efficiently and accurately. This position offers an excellent opportunity for individuals who thrive in a structured environment and are passionate about delivering exceptional customer service in the healthcare industry.

Qualifications

To be successful in this role, candidates should possess a high school diploma or equivalent. A minimum of one year of experience in customer service or call center operations is required. Bilingual proficiency in Spanish is essential to effectively serve our diverse customer base. Candidates must demonstrate excellent written and oral communication skills, along with strong interpersonal skills characterized by professionalism, courtesy, friendliness, and empathy. The ability to adapt positively to a rapidly changing environment is crucial. Proficiency in MS Word, Excel, and Outlook is necessary, with experience in Windows-based applications preferred. Additionally, candidates should have strong problem-solving and analytical skills, attention to detail, and the ability to handle irate customers professionally and effectively.

Responsibilities

Determine customer requirements by actively listening and engaging with inquiries to understand their needs.Answer questions by clarifying desired information, researching, and providing accurate responses.Resolve customer issues by exploring solutions, clarifying problems, and escalating unresolved concerns to appropriate teams.Fulfilling customer requests by completing transactions, forwarding requests, and ensuring customer satisfaction.Maintain the call center database by accurately entering and updating customer information.Ensure equipment and systems are operational by following established procedures and reporting malfunctions promptly.Participate in ongoing educational opportunities to stay informed about company policies and industry best practices.Enhance the organization’s reputation by taking ownership of tasks, exploring opportunities to add value, and continuously improving service quality.Perform additional duties as assigned to support team and organizational goals.

Benefits

At Premise Health, we value our team members and are committed to supporting their well-being and professional growth. Full-time employees are eligible for a comprehensive benefits package that includes medical, dental, and vision insurance, along with life and disability coverage. We offer a 401(k) plan with company matching contributions to help secure your financial future. Paid holidays and vacation time are provided to promote work-life balance. Our wellness program encourages healthy lifestyles, and employees have access to an Employee Assistance Program (EAP), virtual primary care, and behavioral health services at no cost for team members and their dependents. We believe that supporting our employees' health and happiness enables us to deliver exceptional service to our clients and participants.

Equal Opportunity

Premise Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We believe that a diverse workforce enhances our ability to serve our community and achieve our organizational goals.