Customer Service Agent (Remote)

Cyber Focus AII's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.

Employer Industry: Fintech Startup

Why Consider This Job Opportunity

Hourly wage up to $21.00 Comprehensive benefits package including medical, dental, and vision insurance, 401K match, and paid parental leave Opportunity to obtain a P&C license paid for by the employer Ability to work remotely with provided work equipment Ongoing training and mentorship from leadership Join a fast-growing company that's redefining car ownership management

What To Expect (Job Responsibilities)

Respond to inbound calls from existing customers regarding their insurance policies Process service requests such as adding/removing vehicles and drivers Assist customers with questions about coverages and policy benefits Work to retain policyholders by finding solutions for at-risk customers Provide enthusiastic and caring support to enhance customer satisfaction

What Is Required (Qualifications)

Minimum of 2 years of experience in a call center environment Ability to multitask and manage multiple competing priorities Passionate about helping others Strong communication skills to effectively assist customers Availability to work Monday to Friday from 3:30 PM to 12 AM EST

How To Stand Out (Preferred Qualifications)

Experience in the insurance industry or related field Familiarity with insurance policy details and coverages Proven track record of customer retention and satisfaction Ability to work independently and as part of a team Strong problem-solving skills

#Fintech #CustomerService #RemoteWork #CareerGrowth #InsuranceIndustry

#CyberFocusAI