Content Writer 

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Content Writer, you are a crucial contributor responsible for developing, editing, and managing comprehensive training and knowledge documentation. You bridge the gap between technical knowledge and practical application, ensuring content is accurate, engaging, and aligned with organizational goals through collaboration with Subject Matter Experts and leaders. You are focused on creating high-quality instructional materials and operational guides that adhere to corporate standards and promote knowledge sharing across the workforce. You play a pivotal role in empowering employees to perform efficiently, driving organizational performance and customer satisfaction.

This position is an individual contributor role reporting to the Senior Learning and Development Program Manager.

Responsibility

Develop training curricula, including knowledge base articles, operational guides, and learning components such as training agendas and assessmentsCreate instructional materials, including training manuals, multimedia visual aids, and testing proceduresCollaborate with trainers, subject matter experts (SMEs), and leadership to ensure content aligns withthe learning objectiveCoordinate with Training and Documentation Leads to maintain consistency in tone, structure, and adherence to corporate standardsDevelop engaging and effective e-learning materials using tools such as Articulate 360, Adobe Captivate, or a similar platformSupport the conversion of classroom training into interactive online formats aligned with adult learning principlesManage training assets, including content repositories and knowledge management systemsRegularly review and update content to ensure its relevance and alignment with current business needsAct as a point of contact for documentation-related issues and provide continuous feedback on content effectivenessUtilize support tools and resources necessary for effective content creation, including Microsoft Office products and Google Workspace

Job Designation

Remote

Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

5+ years of experience in technical writing, instructional design, or training content developmentExperience with Microsoft Office products and Google Workspace/G SuiteFluent in verbal and written English with a high proficiency levelExperience maintaining confidentiality of information

Preferred

University studies in instructional technology, technical writing, or related fieldsDemonstrated experience with e-learning platforms such as Articulate 360, Adobe Captivate, or H5PFamiliarity with learning management systems (LMS) and e-learning toolsKnowledge of content creation best practices and adult learning principlesMentoring or Trainer experienceProficiency in desktop computers, IT essentials, and content management systemsAbility to adapt to a dynamic environment and handle multiple tasks effectivelyFull schedule flexibility, including weekendsStrong customer service skillsEffective communication skills and the ability to work in a team environmentAdvanced attention to detail and organizational skills

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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