Call Center Representative

<p>Resonance CX Partners&#039; mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.</p>

<p>Employer Industry: Veterinary Services</p> <p>Why Consider This Job Opportunity</p> <p>Hourly pay starts at $16.00 per hour Opportunity for career advancement and growth within the organization Work remotely from the comfort of your home Comprehensive benefits package including medical, dental, and vision insurance Generous paid time off and parental leave Supportive and compassionate work environment focused on pet care and client satisfaction</p> <p>What To Expect (Job Responsibilities)</p> <p>Engage in emotional conversations with pet families regarding end-of-life care and quality-of-life issues Provide exceptional customer service by answering a high volume of calls in a remote environment Accurately document pet medical information and schedule appointments Maintain productivity, quality, and performance standards while demonstrating dependability and sound judgment Attend mandatory training and adhere to attendance standards for all shifts</p> <p>What Is Required (Qualifications)</p> <p>Experience in high call volume, customer service, or call center environments Must have a wired Ethernet connection; satellite internet and 4G/5G hotspots are not supported Ability to quickly learn custom software and tools, including Gmail and Zoom Previous experience in a work-from-home setting with minimal peer interactions High attention to detail and punctuality in meeting performance requirements</p> <p>How To Stand Out (Preferred Qualifications)</p> <p>Familiarity with Google Calendar and Google Maps Experience in a veterinary or animal care environment Strong emotional intelligence and empathy in customer interactions</p> <p>#VeterinaryServices #RemoteWork #CustomerService #CareerOpportunity #CompassionateCare</p> <p>&quot;We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.&quot;</p> <p>#ResonanceCXPartners</p>