Account Manager

Are you a relationship builder who communicates clearly and consistently with clients?

You'll be the primary point of contact for multiple web clients simultaneously. You'll coordinate between clients and our dev team to move projects forward smoothly. Reviewing deliverables, managing schedules, and proactively addressing client needs. Translating technical updates into client-friendly language. Ideal for a reliable multitasker who excels at managing numerous accounts. If that sounds like you, read on. Role DetailsHere's what you'll do:Serve as the main point of contact for assigned clientsCommunicate updates clearly and consistentlyCoordinate with project managers and developers to move requests forwardReview deliverables before they go to clientsTrack client requests, timelines, budgets, and hoursAnticipate needs and identify opportunities for improvementKeep internal communication organized and documented You'll fit right in if you…Client Confidence Builder: You make people feel heard and taken care ofFollow-Through Fanatic: You never wait to be reminded what needs doingTech-to-Human Translator: You explain website stuff in terms anyone can understandMulti-Project Juggler: You manage multiple clients at once without losing trackProactive Problem-Spotter: You see what's coming and handle it before it becomes urgent Skills & Experience

Must-Haves:2+ years of client management experienceStrong communication skills and professional writing in EnglishFamiliarity with web development processes (WordPress or Shopify preferred)Comfortable using Asana, Slack, and Google WorkspaceAbility to learn quickly and think critically under pressure

Nice-to-Have

s:Experience managing website maintenance or digital projectsUnderstanding of basic web terminology and workflowsFamiliarity with CRM or ticketing systemsPrior agency experience

What We Offer$16–$21 per hour ($2,773–$3,640/month), based on experienceFull-time contractor, 40 hrs/week100% remote, with overlap on EST business hoursLong-term growth opportunity in a company expanding every monthClear expectations and trust to do your job well

About Us

OneNine is not for everyone.We're a web studio that delivers results.We've grown every month for almost 4 years straight.We make websites fast, reliable, and worry-free.Weak players don't last here.Rockstars get rewarded.

Our Values

We treat you like a pro, not "family."We pay on time—always.We value results over effortWe trust you to own your projectsWe grow by being better than everyone else Ready to Apply?Submit your application below. Note: Only resumes in English will be taken into consideration.In the form, please respond "Translator" to the "Why should we consider YOU for this position?" question.